Complaints & feedback
Complaints and feedback — We’re listening.
Barayamal welcomes feedback and takes concerns about its programs, platforms, people and communications seriously — and raising one will never cost you your place here.
Before anything else
You’re safe here
Privacy, anonymity and cultural safety come first — the process bends around you, not the other way round.
Stay anonymous if you wish
You may withhold your name. Without a way to contact you, Barayamal may be unable to investigate fully or respond — but it’s always your call.
Bring a support person
You can involve a support person at any point in the process.
Your way of contacting
Ask for a preferred contact method, or tell us about cultural, disability, language or access needs that would make the process safer and more accessible.
Need-to-know only
Information is shared only with people who need it to assess or respond, subject to legal and safety obligations.
Raising a concern in good faith will not affect your access to Barayamal programs or services.
How to reach us
Two ways to say it
Feedback is a suggestion, compliment or general comment that may not need a formal response. A complaint is when something went wrong and you want it reviewed and answered.
Feedback
Share a thought
A suggestion, a compliment, a general comment — send it through and we’ll take it on board. No formal response needed.
Share feedbackGoes through Barayamal Feedback — quick and open-ended.
Complaint
Ask us to make it right
Tell us what happened and what outcome you’re seeking, and Barayamal will review it and respond to you.
Make a complaintUse the contact form and begin your message with Complaint.
What helps
Tell the story in five parts
Please avoid sending unnecessary sensitive information — start with what’s needed to understand the matter, and we’ll ask if more would help.
What happens next
The journey of your concern
No black hole — here’s the path every concern travels once it reaches us.
We record it — and let you know
Barayamal records the concern and confirms it has been received, when contact details are available.
We assess it properly
The matter is assessed for urgency, safety, privacy, conflicts of interest and the information needed to respond.
We look into it
Barayamal may ask for clarification, speak with relevant people and review available records.
You hear back
You’ll be told the outcome or next step when a response is possible. If a fixed response date can’t be given immediately, Barayamal will provide an update when practical.
Review & escalation
If it’s still not right
Ask for a review
Use the contact form to request a review and explain what you believe was missed.
Where practical, the review is handled by someone who wasn’t responsible for the original decision.
Your external rights stay yours
This process never removes your right to contact:
- A regulator or funding body
- Police or an emergency service
- The charities regulator — see Barayamal’s ACNC record
If anyone is in immediate danger, call Triple Zero first. Everything on this page can wait.